Refund Policy
Last updated: August 28, 2026
This policy applies to paid RoSignal plans purchased at rosignal.app. RoSignal is operated by RoSignal, a sole proprietor business based in Ohio, United States.
RoSignal is currently in free early access — there are no paid plans on sale yet and no charges have been made, so there is nothing to refund today. This policy sets out what will apply from the moment paid plans launch.
14-day money-back guarantee
If RoSignal isn't right for you, you can request a full refund within 14 days of a charge — no explanation needed. This applies to both monthly and yearly plans, and to renewals as well as first purchases.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds. To request one:
- Go to paddle.net and look up your order with the email address you used at checkout, or
- Email us at support@rosignal.app with your order reference and we'll arrange it with Paddle for you.
Refunds are returned to the original payment method. Paddle usually processes them within a few business days; how quickly the money appears depends on your bank or card issuer. Refund handling is also covered by Paddle's refund policy.
Cancelling your subscription
You can cancel at any time from the Billing page inside the app. Your plan stays active until the end of the period you have already paid for, and then the account returns to the Free plan. Nothing you created is deleted when you downgrade — you simply cannot add more than the lower plan allows, and shorter retention windows trim older history.
Questions
Contact us at support@rosignal.app or in our Discord community. Full commercial terms are in our Terms of Service.